Last updated: September 19, 2026
Epistelle currently sells digital products. Because digital files can be accessed or downloaded immediately after purchase, digital purchases are generally final once delivery has been made, except where a refund, replacement, cancellation or other remedy is required by applicable law.
When we can help
Please contact us if:
- you were charged more than once for the same order;
- the file delivered is incorrect, corrupted, or cannot reasonably be opened;
- you completed an order but did not receive access to the digital product; or
- Epistelle made an error in fulfilling your order.
We may first attempt to resolve a delivery or file issue by re-sending access or providing a corrected file. If a refund is appropriate, it will be issued to the original payment method. Processing time after approval depends on the payment provider or bank.
Personalised products
For personalised digital products, an immediate guide or companion file may be delivered at checkout while the customised final files are prepared separately. If you ask to cancel before personalisation work begins, contact us as soon as possible and we will review the request. Once customisation work has begun or a proof has been approved, the personalised portion is generally non-refundable except where required by law or where Epistelle has made an error.
No physical returns
Our current catalogue is digital, so there is no physical product to return or ship back.
Contact
For order or refund questions, email support@epistelle.com and include your order number and a short description of the issue.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.