What does Epistelle sell?
Epistelle creates digital correspondence kits, personalised stationery and thoughtful paper goods designed around meaningful communication.
Are digital products physical items?
No. Products identified as digital do not include a physical item or physical shipping.
How are digital products delivered?
For standard digital products, the PDF is delivered automatically after checkout through Epistelle’s digital-delivery flow. Your download link may appear on the order confirmation page and/or be sent to the email address used at checkout.
How many times can I download my file?
Epistelle’s current digital products are configured for up to 5 downloads per order. Keep your order email for future access.
I completed checkout but cannot find my download
Check your spam or junk folder first. If the link is still missing or does not work, contact support@epistelle.com with your order number.
Do you offer personalised products?
Yes. Selected products can be personalised with names, monograms or other options shown on the product page. The Monogram Correspondence Set includes an immediate companion guide, while the final personalised files are prepared after your details are confirmed.
Can I return a digital product?
Digital purchases are generally final once delivered, subject to applicable consumer rights. If you receive the wrong file, a corrupted file, duplicate charge or a delivery problem, contact support@epistelle.com so we can help.
Will you sell physical stationery?
Physical paper goods may be introduced in future collections. Products currently marked digital do not include physical delivery.
Can businesses order from Epistelle?
Yes. We are developing bespoke stationery, client correspondence and gifting options for businesses. Contact business@epistelle.com.